Troubleshooting
Notes aren’t syncing
Section titled “Notes aren’t syncing”- Check the sync icon in the note-list header — it shows progress and errors.
- Make sure you’re online (mashnote shows an offline indicator).
- Try a manual sync from the note-list header.
Sync failures are often transient — mashnote retries automatically. See Sync & storage.
The app feels slow
Section titled “The app feels slow”mashnote targets a ≤300ms launch and ≤100ms interactions. If it feels slower:
- Close and reopen the app.
- On web, try a hard refresh.
- Make sure the browser/app is up to date.
Images won’t paste
Section titled “Images won’t paste”On Safari, pasting an image from the web falls back to a file picker (Safari doesn’t expose pasted web images). Save the image, then use the attachment button. See Images & attachments.
I forgot my password
Section titled “I forgot my password”Use Forgot password on the sign-in screen. The reset link is one-time use — request a new one if it expired. See Profile & account.
I can’t find a note
Section titled “I can’t find a note”Search covers note text and the text inside images (via OCR). If a note still won’t surface, check that you’re searching the right space and that it hasn’t been filed into a different notebook. See Search & OCR.
Still stuck?
Section titled “Still stuck?”Reach out via the contact page — we’re happy to help.